Consumer Information (Global)

Version 2.2 – Last updated: 16 June 2025

1Your consumer rights

1.1. Clear information about services, prices and conditions.

1.2. Withdrawal right where mandatory local law applies (see implementation conditions with the provider and the Platform).

1.3. Protection against unfair or misleading commercial practices.

1.4. Access to responsive customer service via the contact form.

2Refund policy

2.1. Automatic refund: if your expert does not answer after 3 call attempts within the expected window, the booking is cancelled and you receive a full refund.

2.2. Other situations: contact support within 24h after the call via the contact form so we can review your request.

3Price transparency (EUR / USD)

3.1. Lawyer call: €49 (EUR) / $55 (USD) for 20 minutes (tax included).

3.2. Expat Helper call: €19 (EUR) / $25 (USD) for 30 minutes (tax included).

3.3. No hidden fees; the displayed price includes, where applicable, the technical connection fee.

3.4. USD amounts can be displayed and charged at checkout; FX rates/fees from the payment processor may apply.

4Mediation and complaints

4.2. Consumer mediation: you may contact the competent mediator in your country.

4.3. EU ODR platform: you may use the online dispute resolution mechanism.

5Customer service (international)

5.1. Hours: 24/7

5.2. Response time: within 24h

6Contact