Frequently Asked Questions About Login

Question 1

How do I log into SOS Expats?

Accepted Answer

You can log in using your Google account (quick 1-click login) or with your email address and password. The Google button is available at the top of the form for instant login.

Question 2

I forgot my password, what should I do?

Accepted Answer

Click on the 'Forgot password?' link below the login form. You will receive an email with a link to securely reset your password. The process takes less than 1 minute.

Question 3

Is it safe to log in with Google?

Accepted Answer

Yes, Google login uses the OAuth 2.0 protocol, one of the most secure authentication systems in the world. Your data is protected and we never store your Google password.

Question 4

Can I stay logged in on my device?

Accepted Answer

Yes, check the 'Remember me' box before logging in. You will stay logged in even after closing your browser. For your security, don't check this option on a shared device.

Question 5

Is my account accessible from multiple devices?

Accepted Answer

Yes, your SOS Expats account is accessible from any device (smartphone, tablet, computer). Simply log in with your credentials on each device.

Question 6

What if I don't receive the login email?

Accepted Answer

First check your spam/junk folder. If the email still isn't there after 5 minutes, use the 'Forgot password' option to receive a new link. Make sure the email address is correct.

Question 7

How do I create an account if I don't have one yet?

Accepted Answer

Click on the 'Create an account' link at the bottom of the login page. Registration takes less than 30 seconds with Google, or 1 minute with email and password. You will immediately have access to all our services.

Question 8

Is my personal data protected?

Accepted Answer

Absolutely. SOS Expats uses SSL/TLS encryption for all connections, complies with European GDPR, and never shares your data with third parties. Your information is stored securely and confidentially.

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