Terms of Use – Expatriate Helpers (Global)
SOS Expat by WorldExpat OÜ (the "Platform", "SOS", "we")
Version 3.2 – Last updated: April 26, 2026
1Definitions
Expatriate Helper (“Helper”): any person registered on the Platform to offer, on an independent basis, non-legal and non-medical assistance services to Users (guidance, practical support, informal translation, local networking, etc.).
User: any person using the Platform to contact a Helper.
Connection: the technical/operational introduction made by the Platform between a User and a Helper (transmission of contact details and/or opening of a communication channel and/or acceptance by the Helper of a request submitted through the Platform).
Country of Operation: the jurisdiction primarily targeted by the User’s request at the time of Connection; failing that, the User’s country of residence at the date of the request.
Connection Fee: remuneration owed by the User to SOS Expat for each Connection (art. 7), as compensation for the technical connection service provided by the Platform. The Connection Fee in no event constitutes a commission, kickback, or share of the Helper's remuneration. Its amount is defined in the current fee schedule, accessible in the personal dashboard of the Helper and the User. SOS Expat may modify the schedule under the conditions of article 2.4.
Payment Service Providers: third-party services processing payments and fund distribution.
B2B Partner: any legal entity (company, association, mutual fund, works council, organization, etc.) having entered into a separate framework agreement with SOS Expat under which it finances, in whole or in part, the Connection Fees for its members, employees, or beneficiaries (the "B2B Users"). A B2B Connection is a Connection initiated by a B2B User under such a framework agreement. By contrast, a B2C Connection is initiated by a User who pays the Connection Fees directly.
2Purpose, Scope and Acceptance
2.1.These Terms of Use govern access to and use of the Platform by Helpers.
2.2.SOS Expat acts solely as a technical intermediary for Connections. SOS Expat is not the employer, agent, or partner of Helpers, provides no legal, medical, tax, accounting, or other regulated advice, and is not a party to contracts between Helpers and Users.
2.3.Electronic acceptance (click-wrap): Registration and/or use of the Platform constitutes acceptance of these Terms, electronic signature, and contractual consent. SOS may retain technical evidence (timestamps, identifiers).
2.4.Modifications (P2B notice period): SOS Expat may update the Terms and/or fee schedules at any time, subject to a minimum notice period of fifteen (15) days notified to the Helper on a durable medium (email to the registered address and publication in the personal dashboard), in accordance with article 3 of Regulation (EU) 2019/1150 ("P2B"). The notice period may be reduced or waived: (i) when the modification is required by law or by a decision of a competent authority; (ii) for compelling security or fraud prevention reasons; or (iii) for material or typographical corrections without economic impact. During the notice period, the Helper may terminate the relationship without penalty. Failing termination, continued use of the Platform after the notice period constitutes acceptance.
2.5.Professional capacity (B2B): The Helper declares to act solely for professional purposes; consumer protection regimes do not apply to the SOS Expat–Helper relationship.
3Helper status – Compliance, authorizations, and responsibilities
3.1.Independence: The Helper acts as an independent professional; no employment, agency, partnership, or joint venture relationship is created with SOS Expat.
3.2.Work authorization & immigration status: The Helper is solely responsible for obtaining and maintaining all required authorizations in each Country of Operation (visa, work permit, business registration/self-employment, insurance, local licenses, etc.). SOS Expat does not verify such authorizations and assumes no responsibility in this regard.
3.3.Unregulated services: The Helper agrees not to provide regulated services (e.g. legal, medical, financial, accounting, or real estate advice, etc.) without holding the required authorizations/licenses and full compliance with local laws. Otherwise, the Helper must refrain from such services and refer the User to a duly licensed professional (e.g. a registered lawyer).
3.4.General compliance: The Helper complies with applicable laws/regulations (consumer protection, e-commerce, advertising/solicitation, fair competition, AML/KYC where applicable, taxation, data protection, sanctions/export, and personal safety).
3.5.Insurance: The Helper declares to hold necessary insurance (e.g., professional liability) covering their activities and territories of operation.
3.6.Confidentiality: The Helper protects Users’ information and shall not disclose it except where legally required or with consent.
3.7.Helper Declarations and Warranties. By registering on the Platform, the Helper expressly declares and warrants that:
- (a) They are of legal age under the law of their country of residence and have full legal capacity to contract and carry out their activity;
- (b) They hold, or undertake to hold before any service is performed, all authorizations required by the law of the Country of Operation to carry out their activity (visa, work permit, registration of self-employed/freelance/micro-enterprise activity as applicable, fiscal and social registration, sectoral licenses where applicable);
- (c) They will not provide any service falling within a regulated profession (lawyer, notary, doctor, certified accountant, financial or investment advisor, real estate agent, etc.) without holding the required local title/license; they direct the User to a duly licensed professional whenever a question relates to such a profession;
- (d) They are not subject to any prohibition from carrying out a professional or commercial activity in their country of residence, nor in the Country of Operation;
- (e) They do not appear on any Sanctions List (OFAC/SDN, EU, UN, HMT);
- (f) All information provided during registration is accurate, complete, and up to date and they undertake to immediately inform SOS Expat of any change affecting them;
- (g) They bear sole and full responsibility for compliance, in each Country of Operation, with the rules applicable to their activity (immigration, employment / self-employment law, taxation, consumer protection, personal data, advertising/solicitation, personal safety, sectoral ethics).
Any false declaration constitutes a serious violation of the Terms that may result in immediate suspension or termination of the account, without prejudice to any action for damages.
4Account, verification, and security
4.1.Registration One (1) account per Helper; information must be accurate, complete, and up to date (identity, contact details, service descriptions, operational areas, etc.).
4.2.Verification SOS Expat may perform reasonable checks (identity, profile consistency, sanctions/KYC screenings via Providers) and may refuse/suspend/remove access for reasons of security, compliance, or service quality.
4.3.Access security The Helper protects their login credentials. Any activity under the account is deemed to have been performed by them.
4.4.Inactivity & termination. After 365 days of inactivity, the account may be automatically deactivated following notification. The Helper may close their account at any time after fulfilling their outstanding obligations. SOS Expat may suspend or terminate an account for violation of the Terms, without prejudice to other remedies.
4.5.Electronic communications. The Helper consents to receive any notifications related to the Terms by electronic means (email, in-app notification, publication on the Platform).
4.6.Internal Complaint-Handling System (P2B Regulation). In accordance with article 11 of Regulation (EU) 2019/1150, SOS Expat provides the Helper with a free internal complaint-handling system, accessible via the contact form (https://sos-expat.com/contact). SOS Expat undertakes to: (i) acknowledge receipt of any complaint within seven (7) business days; (ii) handle the complaint seriously and without discrimination, within a reasonable time (as a rule thirty (30) days); (iii) communicate the reasoned outcome to the Helper in clear and understandable language, indicating subsequent remedies (mediation under art. 12.5, arbitration under art. 12.2); (iv) maintain aggregated statistics on the operation of this system, made available annually.
5Use Rules – Quality, Prohibited Conduct, No Circumvention
5.1.Quality & accurate description The Helper must describe services accurately, without promising results. The Helper must not claim false professional status (e.g., regulated profession not held).
5.2.Prohibitions Illegal, discriminatory, or misleading content; unfair practices; abusive data collection or use; circumvention or reverse-engineering of the Platform; collusion/boycott intended to harm; sanctions/export violations; any unlawful activity.
5.3.Non-circumvention Each new Connection with a new User through the Platform gives rise to Connection Fees (art. 7). It is forbidden to avoid such fees by bypassing the Platform for a new introduction.
5.4.Availability The Platform is provided “as is”; uninterrupted availability is not guaranteed (maintenance, incidents, force majeure). Access may be restricted where required by law.
6Helper–User Relationship (Off-Platform)
6.1.After the Connection, the Helper and User may enter into an agreement off-platform. Fees and terms are freely determined between them, in compliance with local laws.
6.2.The Helper provides service confirmations/terms compliant with local law, manages their own billing and tax obligations.
6.3.SOS Expat is not responsible for the quality, accuracy, or outcome of the Helper’s services, nor for any commitments made between Helper and User.
7Fees, Single Payment and Taxes
7.1.Connection Fee (Platform remuneration). The Connection Fee compensates exclusively the technical connection service provided by SOS Expat to the User. It is owed by the User, and not by the Helper. Its amount is defined in the current fee schedule accessible in the Helper's personal dashboard, per Connection, excluding taxes and Payment Provider fees. Any modification of the fee schedule is made under the conditions of article 2.4 (minimum fifteen (15) days notice).
7.2.Legal characterization of the payment — two separate and independent debts. The payment made by the User via the Platform is legally composed of two separate and independent debts, despite being settled through a single technical collection for operational convenience:
- (a) "Connection" debt: amount owed by the User to SOS Expat for the technical connection service (Connection Fees, art. 7.1);
- (b) "Helper Remuneration" debt: amount owed by the User to the Helper for the service agreed between them. The content, quality, outcome, and detailed billing are governed exclusively by the Helper–User relationship, off-Platform (art. 6 and 13.5).
SOS Expat does not receive, claim or have any right to any commission, kickback, share, percentage or fraction whatsoever of the Helper's remuneration. The Connection Fees constitute the sole remuneration of SOS Expat and are derived exclusively from the User's debt referred to in (a).
The Payment Provider, acting in respect of part (b) as paying agent of the Helper, transfers to the latter the remuneration collected, after deducting only its own banking processing fees and, where applicable, currency conversion fees. The exact net amount the Helper will receive is displayed in their dashboard before and after each transaction, allowing the Helper to accept or decline the connection on a fully informed basis.
7.3.Due and non-refundable: The Connection Fee is due as soon as the Connection is made and non-refundable (except at SOS Expat’s discretionary goodwill in case of a failure solely attributable to the Platform and to the extent permitted by law).
7.4.User refunds: If a refund is granted to a User, it is deducted from the Helper’s share: SOS Expat may withhold/offset the corresponding amount from future payments to the Helper or request repayment if no payment is pending. No refund of Connection Fees is due, except at SOS Expat’s discretion.
7.5.Currencies & conversion: Multiple currencies may be offered; Provider exchange rates/fees may apply.
7.6.Taxes The Helper remains responsible for all applicable taxes (VAT, income tax, social security, etc.). SOS Expat collects/remits, where required, VAT/equivalent on Connection Fees.
7.7.Set-off SOS Expat may offset any amount owed by the Helper against any amount payable to the Helper.
7.8.Helper Payment Timelines by Channel. Subject to completion of the KYC process (article 8), the timelines for paying the Helper's net remuneration vary by channel:
- (a) B2C Connections (direct payment by the User): the Helper's remuneration is released for payment immediately upon completion of the call by the Payment Provider, subject only to the Provider's technical banking, anti-fraud and capture processing delays (typically one (1) to seven (7) business days depending on the Helper's country and account maturity with the Provider);
- (b) B2B Connections (payment by the B2B Partner): given the B2B Partner's deferred billing model (monthly invoicing or "net-30"), the Helper's remuneration is paid within thirty (30) days after the call;
- (c) In all cases, payment may be suspended in case of dispute, User or Partner claim, ongoing KYC/AML verification, or any other circumstance provided in these Terms.
7.9.Automatic Tax Reporting (DAC7 Directive — EU 2021/514). Helpers resident in a European Union Member State are informed that SOS Expat, in its capacity as a reporting platform operator, is required to annually report to the competent tax authorities (under Directive (EU) 2021/514 known as "DAC7") information relating to active Helpers resident in the EU, in particular: name, address, taxpayer identification number (TIN), Member State of residence, total consideration received via the Platform and number of Connections, broken down by calendar quarter. The Helper undertakes to provide and keep up to date this information in their personal dashboard. Failure to provide or update may result in the suspension of payments until rectification, in accordance with DAC7 provisions.
7.10.B2B Channel — Connections via a B2B Partner.
(a) Scope. A B2B Connection is initiated by a B2B User who benefits from a framework agreement entered into between SOS Expat and a B2B Partner (art. 1).
(b) Adaptation of the two debts. The two-debt mechanism (art. 7.2) applies in B2B as follows:
- the "Connection" debt is owed by the B2B Partner to SOS Expat (in whole or in part under the framework agreement), so that the B2B User generally pays nothing, or pays only a possible co-payment to SOS Expat;
- the "Helper Remuneration" debt remains owed by the end User to the Helper, unless the framework agreement expressly provides for full or partial coverage by the B2B Partner (in which case the Partner becomes liable for the covered portion towards the Helper, via the paying agent mechanism of art. 7.2).
(c) Distinct Helper remuneration B2C / B2B — the Helper expressly accepts. The Helper acknowledges and expressly accepts that the net remuneration they receive for a B2B Connection may differ, upwards or downwards, from that received for a B2C Connection (e.g., flat fee negotiated with the Partner, guaranteed volume considerations, full or partial coverage by the Partner, or discount granted to the Partner). The channel of origin (B2C or B2B) and the exact amount the Helper will receive are displayed in their dashboard before each Connection. No obligation to accept is imposed on the Helper based on the channel or the proposed rate.
(d) B2B framework agreement not binding on the Helper. The provisions of the framework agreement entered into between SOS Expat and the B2B Partner are not binding on the Helper; only these Terms and the information displayed in the Helper's dashboard govern the relationship between SOS Expat and the Helper in the context of a B2B Connection.
(e) All other provisions of these Terms apply to B2B Connections.
(f) Current schedules as of the date hereof (for information). As of the date of the latest update of these Terms, the Helper's net remuneration schedules are as follows:
- B2C Connection: thirty euros (€30) or thirty US dollars (US$30) net per Connection accepted and performed, depending on the settlement currency;
- B2B Connection: twenty euros (€20) or twenty US dollars (US$20) net per Connection accepted and performed, depending on the settlement currency.
These amounts are indicative and reflect the schedule in force on the date of the latest update of these Terms. The current schedule is permanently accessible in the Helper's dashboard before each Connection. Any change is subject to the fifteen (15) day notice period set out in article 7.11.
7.11.Modification of the Helper Remuneration Schedule. SOS Expat reserves the right to modify at any time the schedule of net remuneration of the Helper, whether:
- (i) the B2C schedule — by modifying the Connection Fees or their structure (which impacts the net amount received by the Helper);
- (ii) the B2B schedule — by modifying the flat or variable remuneration applicable to B2B Connections;
- (iii) or any other component of the net remuneration.
Any modification is subject to the minimum fifteen (15) day notice period provided in article 2.4, notified to the Helper on a durable medium. During the notice period, the Helper may terminate the relationship without penalty or continue to decline on a case-by-case basis Connections whose remuneration would no longer suit them, it being recalled that the Helper is never required to accept a Connection. Connections already accepted before expiry of the notice remain remunerated at the rate in force on the acceptance date. Failing termination, continued use of the Platform after the notice period constitutes acceptance of the new schedule.
8Payments – KYC/AML – Sanctions
8.1.Payment Providers. Payments are processed exclusively by PCI-DSS certified third-party Providers: Stripe Payments Europe Ltd. (Ireland, EU) and/or PayPal (Europe) S.à r.l. et Cie, S.C.A. (Luxembourg, EU). The applicable Provider depends on the Helper's country of residence/practice (Stripe currently covers 44 countries, PayPal 150+ countries). The Helper expressly agrees to the terms and conditions and the KYC/AML (Know Your Customer / Anti-Money Laundering) verification processes of the applicable Provider(s). SOS Expat is NOT a bank, payment institution, or credit institution; SOS Expat is solely a commercial customer of the aforementioned Payment Providers.
8.2.KYC required to receive payments. The Helper must successfully complete the identity verification process (KYC) with the Payment Provider before receiving any payment. No payment will be made until KYC is validated. SOS Expat disclaims any responsibility for payment delays related to incomplete or rejected KYC.
8.3.Retention and cancellation. SOS Expat may defer, withhold, or cancel payments in case of: (i) suspected fraud, (ii) non-compliance with Terms or laws, (iii) legal or administrative order, (iv) KYC failure, (v) violation of international sanctions rules.
8.4.Sanctions and embargoes. Access to the Platform and payment services may be restricted or blocked in any country or territory subject to a comprehensive embargo or full restrictive measures under the laws and regulations applicable to the Payment Providers, the European Union, the United Nations, OFAC (United States), HMT (United Kingdom) or any other competent authority. The current list of such countries and territories is maintained by the aforementioned authorities and shall prevail; SOS Expat does not maintain or publish its own geopolitical list. The Helper declares not to appear on any Sanctions List (OFAC/SDN, EU, UN, HMT) and to comply with applicable export controls.
8.5.Legal cooperation. The Helper agrees to cooperate with SOS Expat and competent authorities in case of investigation related to money laundering, terrorist financing, or any other financial offense.
Unclaimed Funds and KYC Verification
8.6.Holding of pending funds. When a payment is made by a User for a service provided by a Helper who has not completed KYC verification, the funds corresponding to the Helper's share (after deduction of the Platform's connection fees) are held in escrow. The Platform commits to:
- Notify the Helper by email of the existence of pending funds;
- Send regular reminders (at 7 days, 30 days, 60 days, 90 days, 120 days, and 150 days);
- Provide the Helper with all necessary means to complete their KYC verification.
8.7.Funds in extended hold — management fees and transfer to competent authorities. If KYC verification is not completed within one hundred and eighty (180) days from the first payment placed on hold, and despite the notifications provided in article 8.6:
- (a) Lump-sum management fees. SOS Expat may deduct from the funds in hold reasonable lump-sum management fees, capped at ten percent (10%) of the amount retained, strictly covering effective administrative costs of custody, contact attempts and accounting processing;
- (b) Extended custody. The balance remains held on the Payment Provider's segregated account (or escrowed by SOS Expat where technical conditions so require). The Helper may, at any time during this phase, complete KYC and claim the funds;
- (c) Transfer to competent authorities (escheat / unclaimed property). Upon expiry of an overall period of five (5) years from the first payment placed on hold, in the absence of a valid claim, the residual funds are transferred to the competent authority of the Helper's country of residence under applicable rules on unclaimed property (for example, in France, to the Caisse des Dépôts under the Eckert Act; in the United States, to the relevant State's unclaimed property program; in the United Kingdom, to the Dormant Assets Scheme; and generally to the equivalent local mechanism). SOS Expat in no event appropriates these residual funds.
8.8.Claim during extended custody. The Helper may, at any time during the extended custody phase (b), submit a substantiated claim to SOS Expat via the contact form, accompanied by complete KYC verification (KYC being a technical condition imposed by the Payment Provider and AML/CFT obligations). SOS Expat will review the request within thirty (30) days. If accepted, the funds are transferred net of only the management fees referred to in (a). In case of duly justified force majeure or documented medical incapacity, these fees may be reduced or waived at SOS Expat's reasonable discretion.
8.9.Express acceptance. By registering on the Platform, the Helper declares that they have read the provisions of this article 8 and expressly accept them. This acceptance constitutes an essential condition for access to provider status.
9Data Protection (Global Framework – GDPR/DSA)
9.1.Roles For User data received for Connection purposes, SOS Expat and the Helper each act as independent data controllers for their own purposes, in accordance with Regulation (EU) 2016/679 (GDPR).
9.2.Legal bases & purposes Contract performance (Connection), legitimate interests (security, fraud prevention, improvement), legal compliance (AML, sanctions), and consent where required.
9.3.International transfers with appropriate safeguards where required (standard contractual clauses, adequacy decisions, etc.).
9.4.Rights & contact Exercise of rights (access, rectification, erasure, portability, objection) via the Platform's contact form.
9.5.Security Reasonable technical/organizational measures; breach notifications according to applicable law (72 hours under GDPR).
9.6.The Helper processes data in accordance with the law of the Country of Operation.
9.7.DSA Compliance. The Platform operates as an intermediary service within the meaning of Regulation (EU) 2022/2065 (Digital Services Act). SOS Expat implements mechanisms for reporting illegal content and cooperates with competent authorities in accordance with the DSA.
10Intellectual Property
The Platform, its trademarks, logos, databases, and content are protected. No rights are transferred to the Helper, except for a personal, non-exclusive, non-transferable right of access during the term of these Terms. Content provided by the Helper is subject to a worldwide, non-exclusive license in favor of SOS Expat for hosting and display on the Platform.
11Warranties, Liability and Indemnity
11.1.No guarantee regarding results/quality/business volume; the Platform is provided "as is".
11.2.Liability limitation: to the extent permitted, SOS Expat's total liability to the Helper is limited to direct damages and shall not exceed the total Connection Fees received by SOS Expat for the transaction giving rise to the claim.
11.3.Exclusions: no indirect/consequential/special/punitive damages (loss of profits, opportunities, clients, reputation, replacement costs, etc.).
11.4.Indemnification: the Helper indemnifies and holds harmless SOS Expat (and its affiliates, officers, employees, agents) from any claim, loss, damage, penalty, and expense (including attorney fees) arising from (i) breach of these Terms/laws, (ii) their content, (iii) their services/omissions, (iv) lack of work/immigration/license authorization.
11.5.Waiver of recourse. The Helper expressly and irrevocably waives any recourse against SOS Expat for (i) damages arising from the provision of services, (ii) indirect losses, (iii) contractual disputes with Users, (iv) any failure of services provided by the Helper. This waiver applies to the maximum extent permitted by law.
11.6.No representation. Nothing herein creates agency, employment, partnership, or joint venture between SOS Expat and the Helper.
11.7.Force majeure. SOS Expat is not liable for delays or failures caused by force majeure events (natural disaster, war, pandemic, cyberattack, power or internet outage, government decision, strike, etc.).
11.8.Survival. Articles 5, 7, 8, 9, 10, 11, 12, and 13 survive termination.
12Governing law – Arbitration – Estonian jurisdiction – Class action waiver
12.1.Governing law and primacy of local compliance. For each Connection, the SOS Expat–Helper relationship is governed by the laws of the Country of Operation, subject to local public policy and mandatory international norms. Supplementarily, and for interpretation/validity of these Terms as well as any issue not governed by the law of the Country of Operation, Estonian law applies. For the avoidance of doubt, the mandatory rules applicable to the Helper's activity in the Country of Operation (immigration, employment / self-employment law, taxation, consumer protection, personal data, advertising/solicitation, personal safety, sectoral ethics where applicable) are deemed to be mandatory rules of public policy and prevail over any contrary or ambiguous provision of these Terms. No provision of these Terms shall be construed as requiring or permitting the Helper to engage in conduct contrary to such rules; in case of conflict, the Helper shall refrain and shall promptly inform SOS Expat.
12.2.Mandatory ICC arbitration: any dispute between SOS Expat and the Helper shall be finally resolved under the ICC Arbitration Rules. Seat: Tallinn (Estonia). Language: French. The tribunal shall apply the substantive law defined in art. 12.1. Proceedings are confidential.
12.3.Class action waiver: to the extent permitted, any collective/group/representative action is excluded; individual claims only are allowed.
12.4.Exclusive jurisdiction of Estonian courts: for any non-arbitrable matters, enforcement of awards, or urgent measures, Estonian courts (competent in Tallinn) have exclusive jurisdiction. The Helper waives any objection of forum or non-convenience.
12.5.Mandatory Pre-Arbitration Mediation and identified mediators (P2B Regulation). Before any arbitration, the parties agree to attempt to resolve the dispute amicably through good faith negotiation for a period of thirty (30) days from written notice of the dispute, sent by email with acknowledgment of receipt to the contact address of the other party. In accordance with article 12 of Regulation (EU) 2019/1150, SOS Expat identifies at least two (2) specialized, independent and reasonably accessible mediators, from among which the Helper may choose: (i) the Centre de Médiation et d'Arbitrage de Paris (CMAP) — cmap.fr; and (ii) the WIPO Arbitration and Mediation Center (Geneva) — wipo.int/amc. SOS Expat bears a reasonable share of the mediation costs, assessed in good faith on a case-by-case basis, in particular where the dispute is of low value. Failure of mediation is a prerequisite for filing an arbitration request.
12.6.Limitation Period. Any action or claim by the Helper against SOS Expat must be brought within the shorter of three (3) years from the occurrence of the triggering event and the applicable statutory limitation period in the Helper's jurisdiction, failing which it shall be time-barred. This clause is neither intended nor designed to reduce, below the mandatory statutory minimum, any limitation period that would not be subject to contractual reduction in the relevant jurisdiction; in such case the local statutory period applies.
13International Protection Clauses
13.1.Anti-corruption. The Helper agrees not to offer, promise, or pay bribes or undue benefits to public or private officials. The Helper complies with applicable anti-corruption laws (FCPA, UK Bribery Act, Sapin II Act, etc.).
13.2.Confidentiality of communications and recording policy. Communications made through the Platform (messages, calls, videos) are confidential.
Recording policy:
- (a) By default, SOS Expat does NOT record the audio content of calls between Helper and User. Only technical metadata is retained (timestamp, duration, Twilio identifiers, status) for billing, anti-fraud, and technical dispute resolution purposes;
- (b) SOS Expat does not enable any audio recording without the explicit, prior and separate consent of both the Helper AND the User, expressed before the start of the call by a distinct positive action. No recording may be triggered unilaterally by SOS Expat, except pursuant to a valid order issued by a competent judicial authority of the country of the Helper or the User, providing the public-policy safeguards required by that jurisdiction;
- (c) Where a recording is exceptionally enabled under (b), it is retained for the duration strictly necessary for its purpose, capped at a maximum of six (6) months (unless extended by ongoing judicial proceedings), in accordance with GDPR and the recommendations of local data-protection authorities;
- (d) The Helper is themselves prohibited from recording, fully transcribing, disclosing, or using the exchanges for any purpose other than the agreed service, except with the User's written authorization or by legal obligation. Any breach may result in immediate account suspension and engage the Helper's civil and/or criminal liability.
13.3.Non-solicitation. During the term of these Terms and twelve (12) months after termination, the Helper shall not directly solicit Users met through the Platform to avoid Connection Fees.
13.4.Exclusive responsibility of the Helper. The Helper is solely responsible for the quality, accuracy, and legality of the services provided. SOS Expat does not guarantee the advice, information, or services delivered by the Helper and disclaims any liability for any harm suffered by a User due to the Helper's services.
13.5.No advisory relationship. SOS Expat is not a consulting firm, nor a provider of legal, tax, medical, or regulated services. The Platform is limited to connection services. Any advisory relationship is established exclusively between the Helper and the User, outside of SOS Expat.
13.6.Helper-User disputes. Any dispute between a Helper and a User falls exclusively within their direct relationship. SOS Expat does not intervene in such disputes and cannot be held liable as a party, guarantor, or mediator.
14Miscellaneous
14.1.Assignment: SOS Expat may assign these Terms to an affiliate or successor; the Helper may not assign without SOS Expat's written consent.
14.2.Entire Agreement: These Terms constitute the entire agreement and supersede all prior agreements relating to the same subject matter.
14.3.Notices: By publication on the Platform, in-app notification, or via the contact form.
14.4.Interpretation: Headings are for convenience only. No contra proferentem rule applies.
14.5.Languages: Translations may be provided for informational purposes; English prevails for interpretation in case of discrepancy (consistent with the Lawyer and Client Terms).
14.6.Severability: If any provision is invalid/unenforceable, the remainder remains effective; it may be replaced by a valid provision of equivalent effect where possible.
14.7.No waiver: Failure to exercise a right does not constitute waiver thereof.
15Contact
For any question or legal request, please contact us: