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聊天员和大使条款

SOS Expat 聊天员和大使使用条款

版本 3.0 – 最后更新:2026年2月1日

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Terms of Use – SOS Expat Chatters & Ambassadors

SOS Expat by WorldExpat OÜ (the "Platform", "SOS", "we")

Version 3.0 – Last updated: February 1, 2026


1Definitions

Chatter (or "Ambassador"): any individual enrolled in the SOS Expat affiliate program to promote Platform services and earn commissions on generated transactions.

Affiliate Code: unique identifier assigned to the Chatter (e.g., "JEAN123") enabling referral tracking.

Recruitment Code: special identifier (e.g., "REC-JEAN123") for sponsoring new Chatters.

Commission: compensation paid to the Chatter for each eligible transaction generated via their Affiliate Code.

Referral: any new user (client, provider, or chatter) registered via the Chatter's Code.

Early Adopter: Chatter among the first registered in a country, potentially benefiting from special advantages per the current program.

Level 1 (N1): Direct referrals of the Chatter.

Level 2 (N2): Referrals of N1 referrals (indirect sponsorship).


2Purpose and Acceptance

2.1.These Terms govern participation in the SOS Expat Chatters affiliate program.

2.2.By checking the acceptance box during registration, the Chatter accepts these Terms in full. This acceptance constitutes a valid electronic signature under eIDAS Regulation (EU) No 910/2014.

2.3.Acceptance Traceability. SOS Expat maintains a timestamped audit log including: IP address, session ID, user-agent, Terms version, document hash, and Chatter ID. This data is retained for 10 years.

2.4.Modifications. SOS Expat may modify the Terms and/or commission rates with prospective effect. Continued use after notification constitutes acceptance.

2.5.Capacity. The Chatter declares to be of legal age and legally capable. Registration is prohibited for minors.


3Affiliate Program

3.1.Registration. Program access requires: (i) valid registration, (ii) passing the training quiz, (iii) acceptance of these Terms.

3.2.Affiliate Codes. Upon validation, the Chatter receives:

- A Client Code to recommend users

- A Recruitment Code to sponsor new Chatters

3.3.Activation. The Chatter account is "activated" after 2 client calls generated. Activation triggers the referral bonus to the recruiter.

3.4.Levels. The Chatter can progress from level 1 to 5 based on performance, unlocking additional benefits.

3.5.Early Adopter. The first Chatters registered per country may receive special advantages per the current program, visible in the dashboard.


4Commissions and Compensation

4.1.Client Commissions. The Chatter earns a fixed commission on each paid call generated via their Affiliate Code. The amount per call is defined in the current rate schedule, available at all times in your dashboard.

4.2.Recruitment Commissions (N1 Referral). The Chatter earns commissions on N1 Referral performance, for the duration defined in the current rate schedule from each N1 Referral's registration date. The amount per call is indicated in your dashboard.

4.3.Recruitment Commissions (N2 Referral). The Chatter earns commissions on N2 Referral performance, for the duration defined in the current rate schedule from each N2 Referral's registration date. The amount per call is indicated in your dashboard.

4.4.Maximum Affiliate Commission Duration. Commissions on Referrals (N1 and N2) are paid for the maximum duration defined in the current rate schedule from each referral's registration date. After this period, the Chatter retains only their direct commissions (Article 4.1). They may recruit new referrals to start new periods.

4.5.Current Rate Schedule. Exact commission amounts, durations, and applicable conditions are available at all times in your affiliate dashboard. SOS Expat reserves the right to modify the rate schedule with 30 days' notice by email.

4.6.Payment Thresholds. Commissions are validated after:

- Client withdrawal period (14 days)

- Automatic anti-fraud validation

- Reaching the minimum withdrawal threshold indicated in your dashboard

4.7.Bonuses and Challenges. Additional bonuses may be granted through special events or performance milestones, per conditions published in the dashboard.


5Anti-fraud Rules

5.1.Strict Prohibitions. The following are absolutely prohibited:

- Cookie stuffing: injecting affiliate cookies without a real user click

- Self-referral or fictitious cross-referral

- Creating multiple accounts under the same identity

- Using bots, scripts, or AI tools to generate clicks or registrations

- Spam or aggressive marketing (unsolicited emails, repetitive messages)

- Data falsification (registration data, performance metrics)

- Circumventing tracking or attribution systems

5.2.Prohibited Content. The Chatter may not promote SOS Expat via content related to: hate speech, pornography, illegal gambling, drugs, weapons, disinformation, or content targeting minors.

5.3.Trademark Bidding. Using "SOS Expat" or variants as paid advertising keywords is prohibited without prior written authorization.

5.4.Automatic Detection. SOS Expat uses detection systems including: IP pattern analysis, disposable email verification, suspicious rapid registration detection, referral/client ratio analysis, abnormal conversion rate monitoring.

5.5.Graduated Sanctions. Warning → Temporary suspension + commission freeze → Commission cancellation (clawback) → Permanent ban → Legal proceedings.

5.6.Multi-level Appeals.

- Level 1: contact form within 30 days (response within 15 business days)

- Level 2: escalation to Compliance team (+15 days)

- Level 3: ICC arbitration (Article 12)


6Chatter Obligations

6.1.Content Quality. The Chatter agrees to:

- Promote SOS Expat honestly and ethically

- Not make misleading promises about earnings or services

- Respect third-party platform rules (social networks, messaging apps)

- Not disparage competitors

6.2.Advertising Transparency. All promotional content must clearly disclose the affiliate link or commercial nature of the recommendation: #ad / Paid Partnership (USA — FTC 16 CFR Part 255, ARPP), #Publicité / #CollaborationCommerciale (France — Law No. 2023-451 of June 9, 2023), #Ad / Advertising (Australia — ACCC). The Chatter is responsible for compliance in each country targeted.

6.3.Legal Compliance. The Chatter complies with all applicable laws:

- Advertising and marketing regulations

- Data protection (GDPR and local laws)

- Tax declaration of affiliate income

- Anti-spam regulations (ePrivacy Directive)

6.4.Sub-affiliation Prohibited. The Chatter may not delegate their affiliate rights to third parties without prior written consent from SOS Expat.

6.5.Independence. The Chatter acts as an independent contractor; no employment, agency, or mandate relationship is created with SOS Expat. They are solely responsible for their social contributions and tax obligations.

6.6.Local Compliance. The Chatter is solely responsible for verifying and complying with all legal, tax, and regulatory obligations applicable in their country of residence or activity. This includes but is not limited to: obtaining any required legal status (sole proprietor, freelancer, self-employed, or local equivalent), registration with relevant authorities, declaring affiliate income, and complying with any local regulations relating to commercial referral or affiliate marketing activities. SOS Expat is not responsible for the Chatter's failure to comply with their local obligations.

6.7.Partial Exclusivity. The Chatter may promote other services, except direct SOS Expat competitors (platforms connecting clients to lawyers or expat experts).


7Commission Payments

7.1.Mandatory KYC. The Chatter must complete identity verification (KYC) before any withdrawal. KYC must be initiated within 90 days of the first validated commission.

7.2.Payment Methods. Bank transfer (SEPA/International), PayPal, Wise.

7.3.Timing. Payments processed within 7 business days after validation (additional bank delays possible).

7.4.Minimum Threshold. Withdrawal from the minimum threshold indicated in your dashboard.

7.5.Currency and Conversion. Commissions are expressed in USD. Conversion at the daily rate if requested; conversion fees are at the Chatter's expense.

7.6.Unclaimed Funds. If KYC is not completed within 180 days, funds are considered abandoned.

7.7.Tax Obligations — General. The Chatter is solely responsible for declaring and paying taxes in their country of residence.

7.8.Tax Obligations — USA (non-residents). Form W-8BEN (individuals) or W-8BEN-E (entities) required before any payment. Without this form: 30% withholding applies. Validity: 3 years.

7.9.VAT / GST. Commissions expressed exclusive of tax. VAT-registered Chatters manage their own tax obligations.

7.10.Statements. Detailed monthly statement accessible from the dashboard.


8Suspension and Termination

8.1.Temporary Suspension. SOS Expat may suspend an account in case of: fraud suspicion (investigation ongoing), Terms violation, or extended inactivity (365+ days without activity).

8.2.Termination for Cause. In case of serious violation, proven fraud, legal or brand violation: termination with immediate effect and no notice. Unvalidated commissions are cancelled; fraudulently obtained commissions are subject to clawback within 12 months.

8.3.Termination without Cause. Without any violation, SOS Expat may terminate with 30 days' notice by email. Commissions validated before the effective date remain due.

8.4.Termination by Chatter. At any time, with a recommended 14-day notice. Validated commissions remain payable.

8.5.Effects of Termination. Affiliate Codes deactivated; Referrals reassigned to SOS Expat; dashboard access removed; use of the SOS Expat brand must cease immediately.

8.6.Surviving Clauses. Confidentiality (Art. 13.5), intellectual property (Art. 10), liability (Art. 11), governing law (Art. 12), data protection (Art. 9).


9Personal Data

9.1.Data Controller. SOS Expat (WorldExpat OÜ, Tallinn, Estonia).

9.2.Data Collected. Identity, contact details, affiliate performance, payment data, tax information, connection logs, IP address.

9.3.Purposes and Legal Basis (GDPR Art. 6). Contract performance, legal obligations, legitimate interest (fraud prevention, service improvement).

9.4.Retention. Active data during the relationship; 10 years for accounting/tax data. Right to erasure available for other data.

9.5.GDPR Rights. Access, rectification, erasure, portability, objection via contact@sos-expat.com. Right to lodge a complaint with the competent supervisory authority.

9.6.Non-EU Transfers. EU standard contractual clauses (SCC) apply.

9.7.CCPA Compliance (California). CCPA rights available for California residents. Contact: contact@sos-expat.com.

9.8.PIPEDA / Law 25 Compliance (Canada). Canadian residents are protected by PIPEDA; Quebec residents by Law 25.

9.9.LGPD Compliance (Brazil). LGPD rights available for Brazilian residents.


10Intellectual Property

10.1.The SOS Expat brand, logos, and content are protected. The Chatter receives a limited, non-exclusive, revocable license to use provided marketing materials.

10.2.Restrictions. The Chatter may not:

- Modify SOS Expat logos or trademarks

- Create websites imitating SOS Expat

- Register domain names containing "SOS Expat"

10.3.Generated Content. Content created by the Chatter remains their property, with a usage license granted to SOS Expat.


11Liability

11.1.Liability Cap. SOS Expat's total liability is limited to commissions paid over the last 12 months preceding the claim.

11.2.Exclusion of Indirect Damages. SOS Expat excludes all liability for indirect, special, consequential, or punitive damages.

11.3.No Warranties. SOS Expat does not guarantee: continuous Platform availability, minimum revenue or referral levels, program continuity, or maintenance of commission levels.

11.4.Force Majeure. SOS Expat is not liable for events beyond its control.

11.5.Geographic Restrictions. Program unavailable in countries under international embargo (UN, EU, US OFAC).

11.6.Indemnification by Chatter. The Chatter indemnifies SOS Expat against any claim arising from: Terms violation, promotional activities, published content, or violation of applicable law.


12Governing Law

12.1.Governing Law. Estonian law, without prejudice to mandatory provisions of the Chatter's country of residence.

12.2.Multi-level Dispute Resolution.

- Step 1: amicable contact at contact@sos-expat.com (response within 15 business days)

- Step 2: Compliance review (+15 days if unsatisfied)

- Step 3: ICC Arbitration (International Chamber of Commerce), seat Tallinn, in French, final and binding award

12.3.Regulatory Rights. The arbitration clause does not deprive the Chatter of rights before data protection authorities.

12.4.Class Action Waiver. Individual claims only.

12.5.Language. French prevails in case of discrepancy between translations.


13Miscellaneous

13.1.Entire Agreement. These Terms constitute the complete agreement between parties and supersede any prior agreement.

13.2.Severability. A void clause is reformulated to the minimum necessary; other clauses remain unchanged.

13.3.No Waiver. Failure to exercise a right in a specific case does not constitute permanent waiver.

13.4.Assignment. Rights are non-transferable without prior written consent from SOS Expat.

13.5.Confidentiality. The Chatter does not disclose confidential program information. This obligation survives 2 years after termination.

13.6.Modifications to Terms. Email notification 30 days before any significant modification. Continued use of the program = acceptance. Termination without penalty available before the effective date.

13.7.Language. French prevails in case of discrepancy between available translations.


14Contact

14Contact

For any questions about the Chatters program, contact us via the contact form or at: chatters@sos-expat.com

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