My hotel doesn't match what was booked. Can SOS Holidays help me?

Yes, hotel disputes abroad are a frequent use case for SOS Holidays. Room not matching description, missing amenities, unsanitary conditions, excessive billing — tourist accommodation complaints are very common. A local provider can help you:

• Understand your rights under local tourism law
• Draft a formal complaint to the hotel or travel agency
• Know how to file a complaint with local tourism authorities
• Obtain partial or full refund if the service doesn't match the description
• Identify if your travel insurance or bank card covers you