How does SOS-Expat protect against fake providers or scams?

User security is an absolute priority at SOS-Expat. Several mechanisms are in place to protect clients and providers:

• Mandatory KYC verification: each provider must prove identity and qualifications before being accepted — unverified profiles are not visible
• Manual approval: profiles are reviewed by the SOS-Expat team before activation
• Secure payment via Stripe: payments processed by Stripe, the global leader in secure online payments — SOS-Expat doesn't store your banking data
• Masked numbers: during the call, both parties' phone numbers are masked via Twilio — your number is not shared directly with the provider
• Calls not recorded: conversations remain confidential
• Authentic review system: only clients with paid calls can rate — impossible to inflate scores with fake reviews