How do I know if a provider is available for a call right now?

On SOS-Expat, provider availability is displayed in real time on their profile. Each provider manually sets their status: available (online and ready to receive calls) or unavailable.

• A visual indicator on the provider's card shows their real-time status
• On the search page, you can filter to show only immediately available providers
• If no available provider matches your criteria, you can browse other profiles in similar specialties

The platform covers 197 countries and 9 languages, meaning at any time of day or night, providers are available somewhere in the world to help you — this is what makes the service available 24/7.