What should I do if the provider didn't call me after I paid on SOS-Expat?

If the provider didn't contact you within the expected time after your payment, here are the steps to follow:

• Check your phone number: make sure the number in your profile is correct and reachable
• Check notifications: you may have received a message or missed call
• Check your request status in your dashboard
• Choose another available provider: if the initial provider doesn't respond, you can contact another provider in the same specialty

If there was a connection problem or you couldn't be reached, contact SOS-Expat support via the platform's contact form. Claims are processed quickly and a refund can be initiated if the call couldn't take place.