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What quality guarantees are there for providers on SOS-Expat?
SOS Expat & Travelers1 min
In summary
SOS-Expat implements several mechanisms to guarantee provider quality on the platform: KYC verification : each provider is verified before being accepted (identity, professional qualifications for lawyers) Approved profile : providers only become visible to clients after manua…
SOS-Expat implements several mechanisms to guarantee provider quality on the platform:
- KYC verification: each provider is verified before being accepted (identity, professional qualifications for lawyers)
- Approved profile: providers only become visible to clients after manual approval by the SOS-Expat team
- Authentic client reviews: only clients who made a paid call can leave a review — no fake reviews possible
- Rating system: providers with repeated bad ratings can be suspended after review
- Confidentiality: calls are not recorded, protecting privacy
- Customer support: in case of provider issues, SOS-Expat support handles claims
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