Can I get a refund if the call did not go well?

SOS-Expat has a refund policy for cases where the call did not take place under satisfactory conditions.

• Serious technical problem: if audio quality was unacceptable and prevented communication, a refund may be granted
• Unanswered call: if the provider did not call back within expected timeframes, you can request a refund or credit
• Unqualified provider: if the provider was clearly unqualified for your issue, report it through the rating interface

Refunds are not granted for:

• A properly conducted call whose answer did not meet your expectations
• A technical problem on the client side (internet connection, microphone)

To request a refund, contact support within 48 hours of the call. Our team reviews each case individually and responds as quickly as possible.