What should I do if my internet connection is unstable during a SOS-Expat call?

SOS-Expat calls are standard phone calls — not VoIP or video calls. This means your internet connection quality does not directly affect the audio quality of the call. The provider calls you on your regular phone number. However, if you encounter internet-related issues during the booking:

• Payment page not loading: reload the page or try a more stable connection
• Order confirmation not received: check your spam or use a different network
• Issue during registration: check your connection and clear browser cache

If you are in a country where access to certain websites is restricted and the site is difficult to load, try:

• Using mobile data instead of local WiFi
• Switching web browsers
• Contacting our support for an alternative procedure