Protection of your personal dataUnited States
2 min read
RGPDdonnées personnellesprotectionvie privéeconfidentialité
Summary
How SOS-Expat protects and uses your personal data in accordance with the GDPR.
Our GDPR Commitment
SOS-Expat is fully compliant with the General Data Protection Regulation (GDPR).
Collected Data
Identification Data
- First and last name
- Email and phone
- Address (optional)
Usage Data
- Consultation history
- Service preferences
- Interactions with the platform
Payment Data
- Processed by Stripe (not stored by us)
Use of Your Data
Your data is used to:
- ✅ Provide the requested service
- ✅ Improve your experience
- ✅ Essential communications
- ✅ Legal obligations
Your data is NEVER:
- ❌ Sold to third parties
- ❌ Used for targeted advertising
- ❌ Shared without your consent
Your Rights
You have the right to:
- Access your data
- Rectify it
- Delete it (right to be forgotten)
- Port it to another service
- Withdraw your consent
Exercising Your Rights
- Go to "Settings" → "My Data"
- Or use the contact form (category: Data Protection)
- Response time: maximum 30 days
Retention Period
- Account data: duration of the account + 3 years
- Invoices: 10 years (legal obligation)
- Logs: 1 year
Frequently Asked Questions
Mes données sont-elles vendues ?
Non, jamais. Vos données ne sont utilisées que pour fournir le service et ne sont jamais vendues à des tiers.
Comment demander la suppression de mes données ?
Contactez notre DPO ou utilisez l'option 'Supprimer mon compte' dans les paramètres.
Qui a accès à mes données ?
Seuls les employés autorisés et les prestataires concernés par vos consultations ont un accès limité et nécessaire.