Cookie Policy

Version 2.2 – Last updated: 16 June 2025

1What is a cookie?

A cookie is a small text file stored on your device when visiting a website. It helps the site recognise your device, remember your preferences and improve your experience.

2Why do we use cookies?

2.1. Essential operation: authentication, security, language preference, session continuity.

2.2. Analytics: understanding how the site is used to improve it.

2.3. Performance: optimising speed and stability.

2.4. Communication: enabling telephony/video and technical notifications.

3Types of cookies

3.1. Essential cookies: strictly necessary for the service you request.

3.2. Analytics cookies: aggregated statistics, anonymised where possible.

3.3. Performance cookies: caching/CDN and rendering improvements.

4Legal basis and duration

4.1. Essential: legitimate interests (to deliver the service).

4.2. Analytics/Performance: your consent via the banner.

4.3. Durations: session or persistent (from a few hours up to 13 months, depending on purpose).

5Managing your consent

5.1. You can accept/decline non-essential categories via our consent banner.

5.2. You can withdraw consent at any time from the cookie preferences link in the footer.

5.3. You may also use your browser settings to block/delete cookies.

6Third-party cookies

We may rely on providers that can set their own cookies: Stripe (payments), Twilio (telephony), Firebase (auth/DB/hosting) and, if enabled, an analytics tool. These providers may operate outside your country; appropriate safeguards are applied where required.

7International transfers

Where data transfers occur outside your country, we rely on recognised safeguards (e.g. standard contractual clauses or adequacy decisions) when required by law.

8Your rights

9Updates to this policy

We may update this policy to reflect regulatory or technical changes. The updated version is published on this page with the last updated date.

10Contact