How do I permanently delete my SOS-Expat account?

You have the right to request deletion of your SOS-Expat account at any time under GDPR (Article 17 — Right to erasure). Here is the procedure:

• From your dashboard: go to the "My Data (GDPR)" tab → "Delete my account" section → type your email to confirm + check the box → click "Request deletion"
• By email: if you cannot log in, send a request to our support mentioning "GDPR Account Deletion Request" with your account email

What is deleted:

• Your profile and personal information
• Your call history (metadata)
• Your preferences and settings

What may be kept for legal reasons:

• Transaction data (invoices, payments) retained according to applicable accounting obligations
• Data needed to resolve ongoing disputes

Deletion is processed as quickly as possible after your request is validated.