Recover access to my accountUnited States
2 min read
récupérationmot de passeconnexionaccèscompte bloqué
Summary
Solutions to recover your account in case of forgotten password or connection issues.
Common Login Issues
Several situations may prevent you from accessing your account.
Forgotten Password
Reset Procedure
- Click on "Forgot Password" on the login page
- Enter your email address
- Check your email (and spam folder)
- Click on the received link
- Create a new password
The link doesn't work?
- Links expire after 24 hours
- Request a new link
- Make sure you are using the correct email
Forgotten Email
If you can't remember the email used:
- Contact our support
- Provide verification information:
- Approximate date of registration
- Last action taken
Account Blocked
Your account may be blocked for:
- Too many failed login attempts
- Suspicious activity detected
- Non-payment
Solution
Contact our support with an ID to unblock your account.
Google/Apple Login
If you used Google or Apple:
- Make sure you are using the same account
- Check that access has not been revoked
- Reconnect the accounts if necessary
Security
After recovering your account:
- Immediately change your password
- Check the login history
- Enable two-factor authentication
Frequently Asked Questions
Je ne reçois pas l'email de réinitialisation
Vérifiez vos spams, attendez quelques minutes, puis réessayez. Contactez le support si le problème persiste.
Mon compte a été piraté, que faire ?
Contactez immédiatement notre support avec une pièce d'identité pour sécuriser votre compte.
Puis-je avoir plusieurs comptes ?
Non, un seul compte par personne est autorisé. Utilisez la récupération plutôt que de créer un nouveau compte.