What to do if there is a payment disputeUnited States
2 min read
litigecontestationpaiementréclamationproblème
Summary
Procedure to follow if you dispute a payment or encounter a billing problem.
Common Types of Disputes
Payment disputes can occur for several reasons:
- Double billing
- Incorrect amount
- Service not provided
- Unrecognized transaction
Steps to Resolve a Dispute
Step 1: Check your history
Log in and verify the transaction details in your customer account.
Step 2: Gather information
- Date and time of transaction
- Amount involved
- Transaction number
- Problem description
Step 3: Contact our support
Use the contact form or support email with:
- Your transaction number
- The problem description
- Supporting documents if available
Step 4: Wait for our response
Processing time: 24-48 business hours
Dispute Resolution
Depending on the nature of the dispute:
- Error on our part → Full refund
- Misunderstanding → Explanation and appropriate solution
- Dispute with service provider → Mediation possible
If the dispute persists
If you are not satisfied with our response:
- Request a file review
- Contact your bank for a chargeback procedure
- File a complaint with a mediator if necessary
Dispute Prevention
- Always verify the amount before confirming
- Keep a copy of your confirmations
- Contact us at the slightest doubt
Frequently Asked Questions
Combien de temps pour résoudre un litige ?
La plupart des litiges sont résolus en 24-48h. Les cas complexes peuvent prendre jusqu'à 5 jours ouvrés.
Puis-je faire un chargeback ?
Nous vous encourageons à nous contacter d'abord. Si le litige persiste, vous pouvez contacter votre banque.
Comment éviter les doubles facturations ?
Attendez la confirmation avant de cliquer à nouveau. En cas de doute, vérifiez votre historique avant de retenter.