Help CenterUnited States
Guides and answers for expats, vacationers and travelers in United States.
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119 article(s) found
Receive and accept help requests
How the request system works and how to maximize your interventions.
How to contact SOS-Expat support
All the ways to contact our support team.
Improve the visibility of your lawyer profile
Strategies to appear at the top of the results and attract more customers.
How to evaluate a service provider after a mission
Guide to leaving a useful and constructive review after your consultation.
Expatriation guide: Germany
Everything you need to know to expatriate to Germany: visa, housing, work, administration.
How to pay for a consultation on SOS-Expat
Comprehensive guide to accepted payment methods and the payment process.
What is SOS-Expat?
Discover the platform that connects 304 million expatriates with professionals in 197 countries.
Protection of your personal data
How SOS-Expat protects and uses your personal data in accordance with the GDPR.
Create and configure my customer account
Step-by-step guide to create your SOS-Expat account and configure it according to your needs.
Frequently asked questions from customers
Answers to the most frequently asked questions by SOS-Expat users.
Receive and accept customer requests
How to manage incoming requests and optimize your acceptance rate.
Why become an Expat Helper on SOS-Expat
Discover the benefits of sharing your expat experience and helping other expats.
Increase your visibility on SOS-Expat
Strategies to appear at the top of results and attract more customers.
Ethical rules for lawyers on the platform
How to reconcile the rules of your bar association with the use of SOS-Expat.
Understanding your Expat Helper remuneration
How the payment system works for Expat Caregivers.
Complete guide: Arrest abroad
Everything you need to know and do if you are arrested in a foreign country.
Why join SOS-Expat as a lawyer
The advantages of becoming a lawyer service provider on the SOS-Expat platform.
How to contact a lawyer urgently via SOS-Expat
Comprehensive guide to obtaining immediate legal assistance in the event of an emergency abroad.
Understanding your remuneration on SOS-Expat
Explanation of the compensation model and financial flows for lawyers.
Legal notices of SOS-Expat
Legal information about the publisher and host of the platform.
Conduct a successful consultation
Good practices for productive and satisfying exchanges.
Frequently asked questions from providers
Answers to common questions from lawyers and expat caregivers.
How SOS-Expat works
Explanation of how the platform works in 4 simple steps.
Change my personal information
How to update your contact details, preferences, and profile information.
Configure Stripe Connect to receive your payments
Guide to setting up your Stripe Connect account for revenue transfers.
What to do if I am arrested abroad
The essential steps and your rights in case of arrest in a foreign country.
Get positive reviews from your customers
How to encourage evaluations and build a solid reputation.
Report a technical problem or bug
How to inform us of a platform malfunction.
Get positive reviews from your customers
How to encourage reviews and build your reputation.
Complete guide: Road accident abroad
Procedure to follow in case of a car accident in a foreign country.
Professional secrecy in remote consultations
Ensure the confidentiality of your online communications with clients.
Confidentiality of exchanges with service providers
How are your communications with lawyers and assisting expats protected.
Expatriation guide: Spain
Everything you need to know to expatriate to Spain: NIE, housing, work, health.
Configure Stripe Connect for your payments
Setup guide to receive your income.
Registration process for lawyers
Step-by-step guide to create your lawyer profile on SOS-Expat.
Understanding the SOS-Expat rating system
Explanation of how grades and assessments work on the platform.
Understanding connection fees
Transparent explanation of our pricing model and what is included.
Expat Caregiver registration process
Complete guide to create your profile and join the Expats Helping network.
How to contact your customers effectively
Best practices for establishing first contact and conducting your consultations.
General conditions of use (CGU)
The platform's terms of use SOS-Expat.
Documents required for Expat Aidant registration
List of supporting documents required to validate your profile.
Privacy policy and GDPR
How we collect, use, and protect your personal data.
How SOS-Expat verifies the identity of service providers
Our verification process to ensure the authenticity of our providers.
Professional insurance and online consultations
Check and adjust your insurance coverage for activities on SOS-Expat.
Track your income and statistics
Access your revenue statistics and your earnings history.
Manage my notification preferences
Customize the notifications you receive by email, SMS, and push.
Manage your availability and your schedule
How to set your schedule to receive the right requests at the right time.
Make a suggestion for improvement
Your ideas matter! How to suggest improvements to us.
Expatriation guide: United Kingdom
Expatriating to the United Kingdom after Brexit: visa, work, housing, health.
Complete guide: Theft or assault abroad
What to do immediately after being a victim of theft or assault.
Documents required for lawyer registration
Complete list of documents required to join SOS-Expat as a lawyer.
Manage your availability effectively
How to set your schedule for a balanced activity.
Report inappropriate behavior
How to report a service provider or problematic behavior on the platform.
First reflexes in the event of an accident abroad
Practical guide to immediate actions to take in case of an accident outside your country.
Understanding your performance metrics
Analyze your key indicators to improve your activity on SOS-Expat.
Types of service providers on SOS-Expat
Understand the difference between lawyers and Expat Caregivers to choose the right support.
View your income and payment history
How to access your revenue statistics and your transaction history.
Expand your skills and areas of expertise
How to diversify your services to reach more customers.
SOS-Expat pricing explained simply
Understand our transparent and surprise-free pricing model.
Payment methods accepted by country
List of payment options available according to your country of residence.
Cookie policy
How we use cookies and how to manage them.
History of my consultations and missions
Access the complete history of your exchanges with service providers.
Configure your lawyer profile to maximize your missions
Tips for creating an attractive lawyer profile and receiving more requests.
How the SOS button works
Detailed explanation of the SOS-Expat emergency system for immediate assistance.
Setting your prices: practical advice
How to define attractive and profitable rates.
Differences from other expat support services
What distinguishes SOS-Expat from other available solutions.
Expatriation guide: United States
Expatriating to the United States: types of visas, Green Card, work, health, daily life.
File a complaint
Procedure for reporting a serious problem or filing a formal complaint.
Analyze your performance statistics
Use your data to continuously improve your business.
Monitor and document your interventions
Keep track of your exchanges for better follow-up.
Complete guide: Medical emergency abroad
How to react to a medical emergency when you are an expatriate.
Track and document your missions
How to keep track of your interventions and ensure quality follow-up.
How are our service providers selected
Discover our rigorous process for verifying and selecting service providers.
Managing conflicts of interest on SOS-Expat
How to identify and manage potential conflict of interest situations.
Our geographic coverage: 197 countries
SOS-Expat is present wherever you may be an expatriate.
Create an attractive Expat Helper profile
Tips to optimize your profile and attract more clients.
Report fraud or attempted scam
What to do if you suspect fraud and how to help us protect the community.
Setting your fees: advice and best practices
How to set your prices competitively while highlighting your expertise.
Badges and distinctions: how to get them
Criteria for obtaining badges that increase your credibility and visibility.
Refund and cancellation policy
Terms and procedures for cancellations and refund requests.
Handle difficult situations with customers
How to react to unhappy customers or complex situations.
Delete my account and data
Procedure to close your account and exercise your right to data erasure.
How to get an invoice
Procedure to access your invoices and download them for your expense reports.
Response times for service providers in emergency situations
Understand response times and how to optimize your urgent help request.
SOS-Expat quality guarantee
Our quality commitments and what we guarantee to our users.
Expatriation guide: Canada
Moving to Canada: immigration, work, settling in, daily life.
Taxation and declarations for Expat Carers
Your tax obligations as a service provider.
How SOS-Expat verifies your registration with the bar
Our verification process to ensure the authenticity of lawyers on the platform.
Respond effectively to SOS requests
Maximize your conversion rate on urgent requests.
Invoices and taxation for lawyers
Manage your billing and tax obligations as a service provider.
The 9 languages available on SOS-Expat
Our platform and our service providers speak your language.
Charter and commitments of the Expat Helper
The rules and values that each Expat Helper commits to respecting.
How to Cancel a Mission (and the Consequences)
Cancellation procedure and impact on your service provider profile.
Complete guide: Lost or stolen passport abroad
Procedure for obtaining a new passport when stranded abroad.
Your GDPR rights on SOS-Expat
Understand and exercise your rights over your personal data according to the GDPR.
When to use SOS-Expat vs Embassy/Consulate
Guide to choosing between SOS-Expat assistance and consular services based on your situation.
Expat guide: Australia
Moving to Australia: visa, work, settling in, daily life.
Guide: Visa or immigration problem
What to do in case of visa denial, expiration, or issues with immigration authorities.
Manage customer complaints
How to respond to complaints and resolve conflicts professionally.
Ethical charter for SOS-Expat lawyers
The commitments and ethical rules for lawyers in our network.
Resolve payment issues
Solutions to common payment and income transfer issues.
Recover access to my account
Solutions to recover your account in case of forgotten password or connection issues.
Transparent pricing: what's included
Complete details of our pricing grid and services included in each offer.
Expatriation guide: United Arab Emirates
Expatriating to the Emirates (Dubai, Abu Dhabi): visa, work, housing, daily life.
Guide: Death of a loved one abroad
Procedures to follow when a family member dies abroad.
Secure payments and protection of banking data
How we protect your banking information and ensure the security of your payments.
Expat emergency checklist: documents to have with you
Complete list of essential documents to keep on you as an expatriate.
Guide: Dispute with a foreign employer
Your rights and remedies in case of conflict with your employer in a foreign country.
Expat guide: Singapore
Expatriating to Singapore: visa, work, housing, daily life in the city-state.
What to do if there is a payment dispute
Procedure to follow if you dispute a payment or encounter a billing problem.
Guide: International Divorce
Procedure and advice for getting divorced when living abroad or when the spouse is foreign.
Expatriation guide: Switzerland
Expats in Switzerland: permits, work, housing, health system, daily life.
Expatriation guide: Portugal
Emigrating to Portugal: NIF, housing, work, advantageous taxation, daily life.
Guide: Natural disaster abroad
How to react in the event of an earthquake, tsunami, hurricane, or other natural disaster.
Guide: Political or security crisis
How to react in case of political unrest, violent protests or conflict.
Guide: Urgent housing problem
Solutions in case of eviction, substandard housing, or loss of housing abroad.
Guide: Banking problem abroad
Solutions if your card is blocked, account frozen or you have access problems to your money.
Guide: Missing or Abducted Child Abroad
Emergency procedure in case of disappearance or international parental abduction.
Guide: Victim of scam or fraud abroad
How to react and what to do in case of fraud abroad.